FAQs | DISCLAIMER | PRIVACY

FAQs

Where can I buy your products?

All of our products can be found in our web store or at selected vendors. If you are buying our products from somewhere else, we cannot guarantee their authenticity.

All of our products come with freebies.

How can I pay for your products? 

We offer a variety of payments, detailed in an ‘invoice’ that you receive once you order is made. We currently take CC via Paypal / Google Pay, direct bank transfer or Bitcoin. We do not take cash of any kind. You can select the payment gateway that best suits you, and we then forward the relative information. Once payment is complete, your order is processed and mailed out.

Is shipping included?

Yes. Worldwide ‘Regular’ airmail shipping’ is included in the price of any pack you buy with us. If you require ‘tracked’ delivery, you will need to pay more depending on your location. This is again detailed in your payment invoice.

What else should I know regarding receiving my parcel?

It is customer’s responsibility to enter the address correctly. Please do not use bogus or false names as your postal service may not recognise it and therefore not deliver your parcel. By ordering, you confirm that your delivery and billing names and addresses are correct.

Hyp3rids ships worldwide but we ask you to check your local law before ordering as laws differ from country to country and state to state. By ordering, you are confirming that you are ok to do so.

What if my package is lost?

If you use our free ‘regular airmail delivery and you do not receive your goods within 21 business days (excluding weekends), then please contact us. Once you have done so, we will make enquires into the missing parcel with the relevant postal service, to try and track down your shipment, however if we are unsuccessful then we cannot be held responsible.

If you choose the ‘Tracked’ delivery, we guarantee your parcel for any event of it not arriving to you, and in the event of you not receiving your parcel we will reship your parcel immediately to the original address provided that we do not receive online confirmation of the delivery of your parcel from the mail service. Exclusions from our guarantee include if your parcel is confirmed as delivered, however you claim to have not received it, in this case you must take this up with the mail service including your mail person to obtain further information where the parcel was delivered to at your property. Our guarantee is also voided if you enter an incorrect address or invalid name for the delivery address, as it is your responsibility to ensure we have the correct information to ship your parcel to, 99% of parcels arrive through your door however if your parcel requires collecting then this is your responsibility to collect it.

Damaged Goods, returns and refunds?

Please contact us immediately if you have received any damaged items. Please keep all items in original packaging, as we might need it for verification purposes.

Generally, we DO NOT offer returns or refunds. ALL sales are final.

But, in the eventually of a mistake on our part, we will of course do what we can to correct the issue. We look after our customers, and are happy to help in any way we can.

DISCLAIMER

Legal Details

According to the Single Convention on Narcotic drugs signed in Vienna in 1961, the possession, importation and traffic of hemp seeds are not subject to regulation. This treaty expressly excludes cannabis seeds from the list of narcotic substances that are subject to international oversight. However, while the possession of hemp seeds is not a criminal offense in the UK, the cultivation of cannabis can result in administrative and penal sanctions as stipulated by Article 222-35 of the Penal Code. Hyp3rids carries no responsibility for the misuse of any products sold to users. Hyp3rids store, and its domains, remain compliant with UK law.

You must be at least 21 years old to order our products from www.hyp3rids.com.

Hyp3rids cannot be held responsible for the actions of persons who purchase its cannabis seeds. Hyp3rids can sell you cannabis seeds legally for the use of fishing bait additives or as luxury bird food or as souvenirs. Or you may purchase to store, in case the law changes.

For your own protection we ‘require’ you to inquire about and comply with all local laws and international laws governing the purchase of cannabis seeds in your part of the world. In many countries, it is illegal to germinate these cannabis seeds. By ordering, ‘you confirm that you checked your local and international law and it is safe to do so’ and that the responsibility for that decision rests solely upon you.

As a Hyp3rids customer, you are prohibited from distributing Hyp3rids seeds to countries where possession of and/or trafficking in Cannabis seeds is illegal.

We cannot, and will not discuss germination/yields/THC levels (etc.) of seeds, as it is ILLEGAL to germinate seeds in the United Kingdom and most countries and we cannot be seen to be promoting this. Unfortunately, E-mails may be ignored and remain unanswered if questions relate to the above and you may be refused a sale should you persist in requesting further information.

Hyp3rids, and all its other domains sell and ship seeds to third parties, under the condition that these items aren’t used to break the law. Any customer who purchases any of Hyp3rids store products holds responsibility for understanding the unique laws of their country and takes full responsibility for their actions.

​By ordering any of our products, you confirm that you have duly checked your country’s local and international laws and made sure it is safe to do so. Additionally, you agree that you hold full responsibility for making said decision.

​Please Note: You are strictly required to be of legal age to order seeds from Hyp3rids. While the age of majority is 18 in the UK and most of the EU, you are advised to check and respect your local laws.

In most countries around the world, the germination of cannabis seeds is largely considered illegal. Hyp3rids and all its other domains sell cannabis seeds as collectible souvenirs of botanical or ethnological interest, bird food or fishing bait. We expressly refuse to sell seeds to individuals who we believe might cultivate them in a country where it is deemed illegal to grow cannabis.

Hyp3rids, and all its other domains do not, in any way, support individuals in breaking the law, either locally or internationally.

While it is generally safe to transport cannabis seeds, the specific laws regarding the exportation of cannabis seeds often differ from one country to another. It is strongly recommended that you understand your country’s unique regulations and fully comply with its rulings. Hyp3rids and all its other domains, declines all responsibility and legal ramifications of any irresponsible purchases from individuals who fail to acquit themselves with the relevant laws.

​All information that can be found on the Hyp3rids and all its domains is intended for educational purposes only. It is not intended to incite, condone, or promote the cultivation of illegal drugs or controlled substances. Making an order from the Hyp3rids.com confirms that you assume full responsibility for your actions.

​We appreciate your full commitment and responsibility

PRIVACY

Hyp3rids takes your privacy and the protection of your personal data very seriously. This statement describes why and how we collect and use personal data and provides information about your rights in relation to that data. We aim to be transparent about what data we collect, why we collect it and what we use it for. Please see the relevant sections of this statement for specific details.

What information do we collect?

To enable you to purchase goods from us, we need to collect certain personal information from you when you make a purchase, contact us or interact with us.

We only ever collect information that is necessary for us to be able to process payments for your orders and to be able to deliver your products to you. We may also collect certain information when you contact or interact with us by way of email or by using the website ‘contact’ enquiry form. We will keep your information for as long as is needed and only for the following purposes:

  • legitimate business activities
  • statutory or legal obligations
  • auditing and regulatory purposes

When you make a purchase or an enquiry about any of the products we offer, we will require you to provide us with certain information. This may include some or all of the following:

  • full name
  • billing address
  • delivery address
  • landline or mobile phone number
  • email address

The information we hold is always visible to you when you log in on the website and visit to the ‘Account’ section accessible from the top of the page or home page. The specific information including billing and delivery addresses for each order are accessible through the orders in the account section. You can update your personal details and email preferences through this page at any time, although historical order address and billing information cannot be changed as this is required for legitimate business purposes.

We DO NOT share or pass any of your information on to any third parties and your information is always securely stored in our systems.

Please remember, that whilst we make every effort to secure your personal information, the internet is not 100% secure. We cannot guarantee the security of any information you send us online. We are also not responsible for any loss or damage you or others may suffer as a result of losing the confidentiality of your information.

How do we use the information we collect?

We use your information in order to be able to process payment for goods purchased from the website and in order to be able to despatch purchased goods to you. We will also contact you with emails confirming that an order has been received and emails advising of status updates to your orders along with despatch information to enable you to track the arrival of your purchases where applicable.

Where your information has been collected as a result of your making an enquiry by way of email, telephone or the website contact form, we will use your information to contact you with a response to your enquiry.

Where you have indicated by way of signing up to our newsletter by subscribing on the website, or by opting in to receive marketing and promotional material at the checkout, we will use your personal data to contact you with newsletters and/or promotional material we believe may be of interest to you. Occasionally we may run prize draws, competitions, promotions and surveys. If you take part in these promotional activities, we’ll use the personal data you provide for these activities.

We may use performance tracking technology within our emails to capture information including (but not limited to) the time and date you open our emails and the type of device you used to open them. This allows us to determine if our emails are opened, and what links our customers click on within them. We use this information to improve the emails we send to our customers and the services we provide.

If you do not wish to receive newsletters or emails containing promotional materials from us as explained above, you can update your preferences by logging into your account and updating your preferences.

What are the legal grounds for collecting and using your information?

Data protection laws require that in order to collect and process your personal data, we must have a legitimate reason for doing so. These reasons can be any one or more of the following:

  • to fulfil a contract we have with you
  • if we have a legal duty to use your data for a particular reason
  • when you consent to it
  • when it is in our legitimate interest
Contract

We use the basis of contract because you provide us with your personal data in order to make purchases from our website. Our use of your information is therefore governed by contract terms. You choose to provide us with this information – if you choose not to provide it, you will not be able to make purchases from our website.

Under the basis of contract we process your data for the following purposes:

  • enabling you to access our website and purchase our products
  • advising you about significant changes to our products, terms or privacy policy
  • providing customer support
  • sending you service related communications
  • responding to enquiries and complaints
  • managing competitions and promotions
Consent

When we collect other information from you, we will seek your consent. An example of this would be when you use our website, we will seek your consent to placing one or more cookies on your device to enable you to make purchases from the website. If you do not want to give consent, or you remove your consent at a later point, we may not be able to provide some of the functionality that you require.

We will also seek your consent in the following circumstances:

  • Marketing and promotional material from time to time we would like to let you know about products, promotions and offers that may be of interest to you
  • Prize draws and competitions occasionally we run competitions and prize draws for our customers. In order to be included in these offers, we would require your consent
Legitimate Interests

Legitimate interests are our business and/or commercial reasons for using your data. In the United Kingdom, the law allows this where the benefits of doing this are not outweighed by the interests or fundamental rights or freedoms of the individuals concerned.

Under the basis of Legitimate interests, we process personal data for the following purposes:

  • in order to comply with legal and regulatory requirements – as a business we have an obligation to maintain records for company and tax reporting purposes
  • maintaining our records and other administrative purposes – to enable us to maintain up-to-date and accurate details
  • for the resolution of complaints and disputes – in th event of complaints or problems, we can investigate to resolve issues for our customers
  • marketing purposes – in order to grow our business and deliver better service to our customers, we use information to market products. We ensure that customers can access the information that we hold and that they can clearly understand how we use that data. We also ensure that you have the right to correct or restrict that information and how to complain if you are unhappy about how we use your data.
  • tracking website activity – this helps us to understand how our customers use our website and enable us to identify ways to improve our user experience
  • email tracking – this helps us to improve the way that we communicate with our customers in order to better meet their needs
  • staff training – to enable our staff to offer the bets possible standard of service we use the information that we collect to train our staff
What are your rights?

You have the right to be informed about the collection and use of their personal data. We do this in our website Policy document.

You have the right to access your personal data and supplementary information, and to amend and correct such data.

If you are a registered customer on our website, this can be done by logging into your account on the website and visiting the ‘Account’ section where you can view and amend all the personal information that we hold on you.

If you are not registered as a customer on the website, you have the right to obtain

confirmation that your data is being processed
access to your personal data
other supplementary information

You have the right to have your personal data erased if:

  • the personal data is no longer necessary for the purpose which it was originally collected
  • we rely upon consent as the lawful basis for holding the data and you withdraw consent
  • we rely upon legitimate interests as the lawful basis for processing, and you object to the processing of your data and there is no overriding legitimate interest to continue this processing
  • we are processing your personal data for direct marketing purposes and you object to that processing
  • we have processed your personal data unlawfully
  • we have to do it to comply with a legal obligation

The right to erasure does not apply where processing is necessary for one of the following reasons:

  • to exercise the right of freedom of expression and information
  • to comply with a legal obligation
  • for the performance of a task carried out in the public interest or in the exercise of official authority
  • for the establishment, exercise or defence of legal claims

We will not charge for initial requests to provide information, but may charge a fee if requests for further copies of the same information are made. We will provide the requested information to you within a month of receiving your request.

Where a request is manifestly unfounded or excessive, particularly if it is repetitive, we may charge a fee to provide the information requested or refuse to respond. In such cases, we will inform you and explain our reason.

Before we proceed with any request, we will take steps to verify the identity of the person making the request.

How long to we keep your data?

We keep your data only for as long as we need it. How long we need data depends on what we are using it for, whether that is to provide services to you, for our own legitimate interests (described above) or so that we can comply with the law.

We will regularly review the information we hold and when there is no longer a customer, legal or business need for us to hold it, we will either archive it securely or delete it entirely.

How do we keep your data safe?

We protect your personal data against unauthorised access, unlawful use, accidental loss, corruption or destruction.

We use technical measures such as encryption and password protection to protect your data and the systems they are held in. We also use organisational measures and controls to restrict and limit the number of people who have access to any personal information.

We constantly review these security measures and refer to industry security standards to keep up to date with current best practice.

Please remember, that whilst we make every effort to secure your personal information, the internet is not 100% secure. We cannot guarantee the security of any information you send us online. We are also not responsible for any loss or damage you or others may suffer as a result of losing the confidentiality of your information.